Frequently Asked Questions



Welcome to Ogre.Ph, your alternative resource for select outdoor gear and recreational equipment in the Philippines.


How to Order Online Payment and Delivery Options Delivery Guidelines and Policies Meet-up Information

Delivery Guidelines

We currently ship via LBC Express or via Xend Express, Monday to Saturday.

LBC Express Xend Express

Shipping charges apply and are to be paid for by the customer. Full payment of order plus shipping, via bank deposit or PayPal, is required before items are shipped. Please read our Payment Options.

LBC offers next day delivery for both metro and most provincial destinations, while Xend offers next day metro delivery and two ( 2 ) to three ( 3 ) days provincial delivery.

Rates

Click to see LBC Domestic Delivery Rates

Click to see Xend Domestic Delivery Rates

Chargeable Weight

Chargeable weight is the weight that is used to determine the amount to be charged. To get the chargeable weight, Xend compares the actual weight and volumetric weight and use the higher of the two.

If the order fits inside one of Xend’s standard pouches, Xend automatically uses the actual weight. If not, the order is usually shipped in its own packaging, and Xend will compute for the volumetric weight and compare against the actual weight.

Computation of Volumetric Weight

L=Length in cm, W=Width in cm, H=Height in cm
Centimeters (cm) to Kilograms (kg) = (L x W x H) / 3500

Example:
= (10cm x 20cm x 15cm) / 3500
= (3000) / 3500
= 0.86 kg

Insurance

Shipping costs include a valuation fee, the rate of which is determined by the courier, based on the declared value of the order. In the rare case that your shipment is lost in transit, this declared value is the amount that will be refunded by the courier to us, and eventually to you.

Delivery Policies

Cut-off Time for Scheduling a Delivery

To qualify for Next Day Metro Area Delivery, notice of payment (via bank deposit or PayPal) must have been received before 10:00am. This is to ensure that we can avail of Xend’s Same Day Pick Up, which must be booked before 2:00pm of the same day.

Payments made after 10:00am will be shipped on the second day after receipt of notice of payment. Please read our Payment Options.

Transit Time for Provincial Deliveries

Xend courses provincial deliveries through LBC. The transit time is 1-2 business days (excluding Sundays and Holidays) provided that the address is complete and the receiver is available to receive the package on the first delivery attempt. If the address is incomplete or the receiver is unavailable to receive the package, this will delay the delivery.

Likewise, to qualify for 2 day Provincial Delivery, notice of payment (via bank deposit or PayPal) must have been received before 10:00am. This is to ensure that we can avail of Xend’s Same Day Pick Up, which must be booked before 2:00pm of the same day.

Payments made after 10:00am will be shipped on the second day after receipt of notice of payment. Please read How to Order Online and our Payment Options.

Delivery Areas for Provincial Shipments

Xend courses its provincial shipments through LBC. To check if your area is covered for provincial shipments via LBC, please visit LBC Provincial Destinations.

Tracking

As soon as the order is picked up from our office, we will send you the waybill via email. The Xend website provides a service to track your order via its waybill number.

Claims

Note that the insurance covers only items lost in transit, and hence our liability is limited only to refunding the declared value of any item that may be lost in transit, duly acknowledged by the courier.

We take great care and effort to ensure that items that leave our premises for shipping are 100% operational, and are packaged as securely as possible to protect from any physical damage whatsoever that may be caused during shipment.

In this regard, any claim for any physical damage upon receipt of customer must be duly acknowledged by, and forwarded to, the courier.

For more information, please read How to Order Online and our Payment and Delivery Options.




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Frequently Asked



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